FAQ's

FAQ'S 

Knowledge is power, which is why we're here to answer all of your questions. 

In addition, please see some transparent and reliable Terms and Conditions outlining further important information regarding our services.
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THE MOST FREQUENTLY ASKED QUESTIONS:

“Why bother with paint protection film, when I could have the front of the car resprayed for around the same cost later on when I come to sell it?”

It is easy to think like this, but here are just a few reasons why you may wish to give it further thought … Depending on what car you have, and the type of paint, respraying can be risky. Some cars, such as the higher value marques, retain their value far better with the original factory paint. The longer you own the car, this value usually increases, exponentially. The most valuable classic Ferrari and Aston Martin ‘museum pieces’ mostly still wear their original paint.

If you use your car regularly, on track or long, high-speed touring journeys, which can really blast away at the front of the car, this will be very evident, unless you have protected the car with paint protection film beforehand. Cars with obvious evidence of significant enjoyment (some even call it abuse) are usually worth quite a lot less than those that have headlamp lenses, paint, trim and side mirrors in their original ‘as new’ condition, indicating that the car hasn’t really been honed.

If a car does get repainted, it will probably be off the road for a minimum of four or five days. Often the new paint isn’t the same depth and sometimes the panels don’t colour match absolutely perfectly, causing other issues. The polycarbonate parts such as fog light lenses, headlights, indicator lenses and other trim often look older from irreparable stone chip damage and scratches, whilst the rest of the front facing panels would look newly painted, creating another visual discrepancy. XPEL, the chosen product applied by SecondSkin PPF keeps ALL these areas like new and/or simply prevents further damage, wherever or whenever it is applied during the cars life.

And let’s be honest, are you really going to want to bother repainting the car when all you want to do is sell it because you’ve fallen in love with another – or would you normally take a big hit on the value so that the new owner does all the work instead? You could of course just keep your car looking like it’s really been cared for and it will justifiably command more than many others out there and look markedly more attractive to potential buyers.

“How do I care for my paint protection film?”

Actually, it’s quite easy and very straightforward but complete care instructions are available at www.xpel.com

“Will Ceramic Paint Protection hurt the film?”

Sealants such as Opticoat and cQuartz should not hurt the film or interfere with our ULTIMATE paint protection film’s self-healing properties if applied properly.

“Can or should Ceramic or Quartz Paint Protection or similar coating be applied to the car before the film is installed?”

We do NOT recommend applying sealants such as Opti-Coat or cQuartz to the parts of the car that will be covered with film. The low surface energy of paint sealant products such as these will cause adhesion problems both during installation and over the life of the product. In addition, it is worth noting that there is really no benefit to applying sealant to the paint before the film, since the film will provide far more environmental protection to the paint than a sealant ever could. If you have already applied it to your car, all is not lost. We can cleanse the car appropriately to ensure good adhesion but we will need to know its there before we commence as extra work will be required.

“How long should I wait to apply your product if my car has been repainted?”

You will need to talk to your body shop and see what they recommend. The time will vary depending on the paint system the body shop used. In any case, the time that they recommend you should wait to wax the paint, is the same time you will need to wait to install our product.

“How does XPEL ULTIMATE Paint Protection Film heal itself?”

XPEL ULTIMATE Paint Protection Film uses a special polymer in its clear coat that flows even though it is cured. This allows the clear coat to find its natural level again after being disturbed on the surface.

“How deep a scratch will heal?”

Second Skin PPF is designed to heal surface scratches and common swirl marks that occur during routine washing of the car. If the scratch penetrates through the film’s clear coat, for instance, if someone maliciously attacked the car with a blade or if it caught a sharp-edged steel post, it will not heal.

“How long does it take for a scratch to heal?”

The time for a scratch to heal depends on the severity of the scratch and the ambient temperature. Minor scratches usually heal in one hour at room temperature (72°F). In warmer climates, healing time will be shorter. The healing process can be accelerated at any time by pouring hot water over the scratched area.

“How many times will XPEL ULTIMATE Paint Protection Film heal itself?”

With the technology developed, there is no limit to the number of times the clear coat can heal itself. As long as the PPF is not penetrated, it will heal over and over again.

“How long will the XPEL ULTIMATE Paint Protection Film last?”

Depending on how the film is cared for, the clear coat can last indefinitely. Regular washing and waxing will keep the clear coat in top condition for years to come.

“How does XPEL ULTIMATE Paint Protection Film resist staining?”

The clear coat on XPEL ULTIMATE has a very low surface energy, which makes it extremely difficult for organic compounds to stick to the film. Insects, bird droppings and environmental contaminants (which would normally cause yellowing) such as road oils, exhaust smoke, and pollution can be removed during regular washing.

“What if a stain does not come off the film during normal washing?”

If ordinary car wash or soap and water will not remove a stain, there are a variety of products available to do the job. In most cases, simple isopropyl rubbing alcohol will remove anything on the surface of the film. In cases of more severe staining, or where something has been left on the film for a long period of time, a sparing amount of lacquer thinner can be used. Bug and tar remover available at any auto parts store is also effective. If you are unsure about the use of any other chemical on the surface of the film, please contact XPEL UK Support on +44 (0)1462 414394 for further assistance.

“Can I wax the film when I wax the rest of the car?”

Unlike most paint protection films on the market, XPEL ULTIMATE Paint Protection film can be waxed and sealed just like your paint. Though XPEL Flawless Finish Paint Protection Film Sealant is still the preferred product, any automotive wax or sealant can be used.

“Will XPEL ULTIMATE make the paint underneath the film fade at a different rate?”

No. XPEL ULTIMATE Paint Protection Film allows UV to pass through the film and fade the paint underneath at the same rate as the exposed paint. So if you only cover the front of the car, the rest of its paint will remain the same shade of colour.

“Can I apply a coating on top of the film and how does it affect the self-healing feature of XPEL?”

Yes. But it’s important to note that the coating should only be applied AFTER the paint protection film is installed. The coating will not interfere with the self-healing properties of the ULTIMATE and STEALTH paint protection films.

“What can I use to clean the film with if the Film Cleaner isn’t working?”

We recommend using the film cleaner and a soft, paint safe brush to clean the affected area. You may also use acetone or lacquer thinner in moderate use.

“Can I install STEALTH on aluminium or brushed metal accents on the car?”

Yes. It will not affect the colour of the metal, and will add the protection you need.

“Can I use a pressure washer, and how soon after install?”

Yes. But wait 48 hours after installation and be mindful of the edges not to get too close as it could cause the edge to lift up.

“How do I wash the film? Can I use a quick detailer or detail spray?”

Yes, you may use any wash, wax, detailer, etc. that does not contain high amounts of petroleum distillates such as naphtha or kerosene. Often times, a good detail spray is all you may need.

“What is the expected life of XPEL?”

Our ULTIMATE and STEALTH films are warrantied for 10 years. This warranty covers: yellowing, staining, delaminating, cracking, peeling, bubbling, and more.

“How do you remove XPEL?”

To remove the film, please see the attached diagram here . You’ll want to use a steamer or heat gun and pull in a 180-degree motion.

“Will coating Stealth (matt finish film) make it shiny?”

It depends on the coating. Some may deepen the finish while others may add unwanted gloss. It depends on the coating and the install quality of the coating.

“How can I wax Stealth (matt finish film) without it looking shiny?”

We recommend using our XPEL Flawless Finish Paint Protection Film Sealant.

“How much does it cost?”

Cost varies based on size of vehicle, location, labour rates and installer experience. The following are general rates you should expect to find when getting a quote for protection:
Partial Front End:45.7cm (18”) – 61cm (24”) up the bonnet and wings, full front bumper, and mirrors. This is typically £875.00 – £1,175.00 (all plus VAT).*
Full Front End:This is the entire bonnet and wings, full front bumper, and mirrors. This is typically £1,895.00 – £2,195.00 (all plus VAT).*
Full Vehicle Wraps:This is typically every painted surface for £2,995.00 – £4,995.00 (all plus VAT).*

Terms and conditions 

Transparent and reliable T’s and C’s to be happy about 

Warranty

XPEL ULTIMATE, the chosen product of SecondSkin PPF comes with a full 10-year warranty against yellowing, discoloration, peeling, cracking and hazing. If it fails, we’ll replace it. The Warranty does not cover the penetration or marking of the film. Neither does it cover lifting of the material as a result of negligence. Although rare, edge-lifting can occur when using pressure washers too close to the edges of the film and it is usually evident this has occurred.

Resprayed Paintwork

SecondSkin PPF cannot guarantee the quality of resprayed paintwork due to the irregularity of products, workmanship and curing processes. Therefore we cannot accept any liability to damage caused by the removal of paint protection film to resprayed paintwork, even during installation.

Vehicle Preparation

Our trained installers will clean and prepare your vehicle before the application of paint protection film. However, we would advise that you have the vehicle cleaned and detailed prior to bringing the vehicle to us unless you have booked a detailing of the car. The detailing process should include clay bar treatment which will ensure that the paintwork is as flat as possible and surface markings such as bug splatter, tar and other forms of contamination have been properly removed.

Vehicle Preparation

Paint protection film should not damage the original manufacturer’s paintwork when correctly removed. We cannot be held liable for any damage caused to paintwork when paint protection film is not removed by a trained installer or in the case of resprayed paintwork.

If all of this sounds good and you want your car to stay as pristine as it should be, then please contact us by using the link below.
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